Everything here is in Settings › Billing in the web app. There is nothing you have to email us about.
Upgrading
Change plan, pick the higher plan, confirm. The new limit applies immediately and you are charged a prorated amount for the rest of the current period. From the next renewal you pay the normal price.
Downgrading
The change is scheduled for the end of the period you have already paid for; you keep the higher plan until then, and there is no partial refund. You can cancel a scheduled downgrade any time before it happens.
If your library is above the new plan’s limit when the downgrade lands, nothing is deleted. Uploads pause, and everything stays readable, searchable and downloadable until you are back under the limit.
Cancelling
Cancel plan stops the renewal. The paid plan runs to the end of the period, then the account becomes Free. Your files are still there — a Free account that is over the Free limit is read-only, so you can download or delete anything you want before deciding what to do.
Refunds, cards and invoices
- If something went wrong or you were charged unexpectedly, email support within 14 days and we will sort it out.
- Update your card, billing address or VAT number under Settings › Billing › Payment.
- Every invoice is listed there as a PDF, including past ones after you cancel.
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