How can we help?
Guides for the Mac app, sorting, search, billing, and your account — including the parts that aren't finished yet.
Getting started
Install Prod Crate and get your first samples in.
Mac app
The library in the Finder, downloads, and disk space.
Sorting
How files get filed, and how to correct one that didn’t.
Search
Finding a sound by instrument, key, BPM, or pack.
Billing
Plans, how storage is counted, changes and cancellations.
Account
Deleted files, exports, and closing your account.
Still stuck?
A real person reads every message. For a quicker answer from someone who has hit the same thing, the Discord is usually awake.